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Job Opportunities

Mission Services Program Coach


The Program Coach will work with the Mission Services team to assist in providing services to community members who inquire about or enlist the services of Goodwill Industries of the Berkshires and Southern Vermont, Inc. in working to overcome barriers to living an independent life with dignity and the ability to support themselves and their families. In this role the employee will learn all aspects of Mission Services with a focus on coaching and monitoring the activities of our supported employment individuals in the workplace.


  • Provide oversight for work activities of Supported Employees
  • Work as a 1 to 1 Job Coach when required
  • Responsible for Supported Employees redirection 
  • Enhance vocational skills by working side by side 
  • Provide supervisor with progress reports
  • Provide input for ISPs and annual reviews
  • Coordinate daily with training center supervisors to determine work assignments
  • Report all challenges with supported employees to Supervisor of Supported Employee Programs
  • Be aware of safety issues of the workplace and all safety plans to evacuation in case of fire or any type of Emergency.
  • Maintain client paperwork and reports as required and insure processing is timely and efficient.
  • Maintains confidentiality and integrity 
  • Submits all required reports accurately and in a timely manner
  • Maintains confidentiality and integrity 
  • Attends staff meeting and is an active participant in meetings as required.
  • Flex time may be occasionally required.
  • Advocates for employees and participants
  • Provides excellent customer service to all participants, staff and supervisors.
  • Respectful of others and demonstrate the ability to build effective internal and external relationships.
  • Complies with all established work rules, policies, procedures and safety rules
  • Represents the organization in a professional and courteous manner
  • Perform all other duties as requested


  • High School Diploma or Equivalent
  • Able to lift 25 lbs.
  • Empathetic
  • Strong Communication Skills
  • Reliable

Send resume and cover letter to or apply here