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Job Opportunities

Mission Services Program Coach

Opening Date:  7/19/2021                         -  Closing Date:  when filled

Position Title:  Program Coach for Mission Services



The Program Coach will work with the Mission Services team to assist in providing services to community members who inquire about or enlist the services of Goodwill Industries of the Berkshires and Southern Vermont, Inc. in working to overcome barriers to living an independent life with dignity and the ability to support themselves and their families. In this role the employee will learn all aspects of Mission Services with a focus on coaching and monitoring the activities of our supported employment individuals in the workplace.


Provide oversight for work activities of Supported Employees

Work as a 1 to 1 Job Coach when required

Responsible for Supported Employees redirection 

Enhance vocational skills by working side by side 

Provide supervisor with progress reports

Provide input for ISPs and annual reviews

Coordinate daily with training center supervisors to determine work assignments

Report all challenges with supported employees to Supervisor of Supported Employee Programs

Be aware of safety issues of the workplace and all safety plans to evacuation in case of fire or any type of Emergency.

Maintain client paperwork and reports as required and insure processing is timely and efficient.

Maintains confidentiality and integrity 

Submits all required reports accurately and in a timely manner

Maintains confidentiality and integrity 

Attends staff meeting and is an active participant in meetings as required.

Flex time may be occasionally required.

Advocates for employees and participants

Provides excellent customer service to all participants, staff and supervisors.

Respectful of others and demonstrate the ability to build effective internal and external relationships.

Complies with all established work rules, policies, procedures and safety rules

Represents the organization in a professional and courteous manner

Perform all other duties as requested


·         High School Diploma or Equivalent

·         Able to lift 25 lbs.

·         Empathetic

·         Strong Communication Skills

·         Reliable