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Faces of Goodwill

Jimmy's Story

Jimmy's Story

Jimmy is a ray of sunshine at our Pittsfield Goodwill store. When customers walk into the store, they are welcomed by Jimmy's smiling face and his greeting, "What can I help you with today?” Jimmy works in several different areas of the store. One day he’s helping bring donations into the back room; another day he’s sorting donated items and preparing them for the sales floor. He also puts merchandise on the store shelves, organizing the goods in ways that make shopping easier. You’ll always find Jimmy making recommendations to customers about the latest and greatest merchandise for sale. He has a natural gift for customer service and he'll gladly talk to anyone about his two favorite sports teams: the Boston Red Sox and the New England Patriots. 

Fellow employees know they can depend on Jimmy to lend a hand, offer moral support, and be a mentor. Ever the gentleman, he’s the first to offer help to female co-workers when taking trash to the dumpsters. He’s very aware of other people’s needs and wishes and does his best to accommodates them. As an example, he offered to switch his lunch time so that two co-workers who enjoy spending time together were able to have the same lunch break.

Jimmy is one of Goodwill’s most enthusiastic employees and is continually looking for ways to increase his knowledge and skills. In 2019, he participated in Goodwill’s Employability Workshop, where he learned that having a positive attitude at work makes him a happier person and easier to get along with. He worked at the Popcorn Wagon for several weeks, where he learned how to make change and do an inventory, and honed his already excellent customer service skills. In addition, he’s received CPR and First Aid training and has participated in Goodwill’s human rights training sessions.

Jimmy likes working at Goodwill because it provides him with a sense of independence. In recent years, the couple he lives with have taught him the importance of saving the money he makes. Because of this he’s been able to purchase a new bedroom set, attend a Red Sox game, and take a weeklong vacation to Maine where he went on a whale watch and ate lobster. Jimmy has come a long way since suffering a stroke a few years ago and is doing well. Working at Goodwill has helped him regain the skills necessary to maintain independent employment. Though he now has the ability to find employment elsewhere, he said he won’t leave his job at Goodwill because he likes working here. 

At Goodwill, he’s able to do a lot of different things and switches tasks often. He likes having the ability to work in all the store departments because he never gets bored. He appreciates the hands-on training and support he receives at Goodwill. He especially enjoys working with Julie, whom he considers a good mentor, in the Pittsfield store. She works beside him and always makes sure that he’s doing okay, and he appreciates that. 

While we’re proud to have watched Jimmy develop his skill set, abilities, and confidence at Goodwill over the past five years, we are also incredibly grateful for all that he contributes to our Goodwill team on a daily basis. Our Pittsfield store wouldn’t be the same without him.